Managing your Reviews

How do I respond to reviews with my Verified Business Profile?

All users in your Business Account are able to reply to reviews on Seedly as a Verified Business Profile. Reviews responded with a Verified Business Profile are accompanied by a verified blue tick.

On your Seedly Product Page:

1. Ensure that you are a SeedlyBusiness Account user
2. Go to www.seedly.sg and log in using your Seedly User Profile
3. Write a comment to a review
4. Click on the arrow beside your user profile to toggle to your Verified Business Profile
5. Post as your Verified Business Profile

For Enterprise Account users, you can only toggle between your User Profile and the Verified Business Profile that is associated with the respective Product Page. You are unable to respond to reviews with a separate Verified Business Profile associated with another Product Page.

From your SeedlyBusiness Dashboard:

1. Ensure that you are a SeedlyBusiness Account user
2. Go to https://business.seedly.com and log in using your Seedly User Profile
3. Select Reviews Manager, then All Reviews
4. Click on the review you’d like to respond to
5. Write your comment to the review
6. Click Post to publish your response as a Verified Business Profile

For Enterprise Account users, your response will be published as the Verified Business Profile that is tagged to the respective Product Page. You are unable to respond to reviews with a separate Verified Business Profile associated with another Product Page.

How do I Pin my Favourite Review?

*Unavailable for LITE SeedlyBusiness Accounts

You can Pin any Review from the SeedlyBusiness Dashboard. On your Product Page, the Pinned Review always appears at the top of the section, even if Seedly users sort your product reviews by recency, helpfulness or review rating.

1. Ensure that you are a SeedlyBusiness Account user
2. Go to https://business.seedly.com and log in using your Seedly User Profile
3. Select Reviews Manager, then All Reviews
4. Hover over the selected review
5. Click on the pin icon
6. Click Yes to pin the review

How do I report Reviews?

If you spot a review that violates the Guidelines for Reviewers, please flag it by selecting the 3 dots on the selected review and clicking on Report. You may read more about our Flagging System.

Alternatively, you may write to support@seedly.sg to file a report.

We do not tolerate any misuse of our Flagging System.